STRI is a global design, engineering and management consultancy. We plan, design and build sustainable places and spaces for people to enjoy.

Our skills were founded within the design, management and maintenance of sports surfaces and we continue to deliver and implement strategies for sports facilities and their surrounding infrastructure, as well as working within residential, corporate and commercial spaces.

Our clients include leading international architects. Governing bodies of sport and individual sports facilities.

This position is based within the Brand and Client Experience team.

The STRI Group receptionist/administrator will be supported and managed by the PA to the Board with overall strategic direction from the Head of Brand, People and Client Experience.

This role is an important and essential administration function for the STRI Group businesses.  Client experience is at the heart of our values and this role is key to ensuring an efficient service for all of our clients as well as supporting colleagues.

Work focus: To provide a friendly, helpful and efficient administration and reception service to all visitors, clients and employees across the STRI Group business.

Hours: 8.45am – 5.00pm. (1 hour for lunch)

This role will primarily focus on reception and administration duties, however there will be additional duties and responsibilities to ensure support is maintained at an exceptional level across the STRI Group and all of its core businesses.

 

KEY DUTIES & RESPONSIBILITIES

Helpful first point of contact

  • Answering the telephone in a helpful, friendly and welcoming manner.
  • Dealing with all visitors to STRI Group including clients, couriers, and employees.

 

Office management support

  • Actioning and distributing any post deliveries.
  • Ordering stationery for all departments.
  • Coordinating Group deliveries.
  • Co-ordinating group accommodation bookings: liaising with Easy Avenues travel management company.
  • Monitoring of all Group equipment.
  • Responsibility for the coordination of all business unit Group clothing orders, adhering to process and budget.
  • Being the first point of contact for the enquiries inbox and web queries and managing the direction of all mail from the inbox – following the lead management plan and tracking system.

 

Meeting and training course support

  • Booking rooms for training courses and meetings for all business units.
  • Meeting coordination including room booking, set up of rooms and all catering requirements.
  • The main point of contact and coordination for all Group training courses, including the printing of materials to ensure the successful delivery of courses.

 

Employee engagement

  • Assistance at colleague engagement events.
  • Internal communications support.

 

Administration support:

  • Bids and tenders’ administration support.
  • HR administration support.
  • Finance administration (subscriptions & renewals) support work. (approx..1 ½ days per month)
  • Ad-hoc meeting administration including minute taking.
  • Support any departmental admin team members by providing overflow assistance during busy times.

This job description is non-exhaustive and is subject to regular review with the post holder and amended in line with the needs of the organisation.

 

PERSON SPECIFICATION

Education and qualifications

Essential

  • Good standard of general education
  • GCSEs in English and Maths

 

Desirable

  • Business admin qualification

 

Experience

Essential

  • Working within an office environment.
  • Minimum of two years of administration/ reception experience
  • The ability to work in an office both alone and as part of a team.
  • Proven experience of IT including MS Product Suite (Excel, Word, PowerPoint, and Outlook).

 

Desirable

  • Involvement in organising events.
  • Experience in commercial support roles.

 

Skills and knowledge

  • Excellent planning and organisational skills, including multitasking and time-management.
  • An enthusiastic, pro-active and self-motivated approach.
  • A professional manner and appearance, with a positive outlook.
  • Excellent effective communication and listening skills, working with internal and external contacts.
  • Polite, confident with a friendly manner.
  • Well organised, thorough with attention to detail and good time management skills.
  • Willingness to learn new skills.

 

Behavioural Competencies

  • Delivering results and meeting customer expectations.
  • Proactive team player.
  • Following process and procedures
  • Achieving personal work goals and objectives